This privacy notice tells you what to expect us to do with your personal information.
framestyler1@gmail.com
We collect or use the following information to provide services and goods, including delivery:
We collect or use the following information for the operation of customer accounts and guarantees:
We collect or use the following information for service updates or marketing purposes:
When you take or upload a selfie within the app, the photo is sent to Google Gemini (an AI service provided by Google) for processing. Gemini analyzes your facial features to suggest eyewear styles that may suit you. Your selfie photos may be stored securely in Google Firebase and Firestore on our behalf. Google Gemini processes the photo solely to generate style recommendations and does not use it to identify you.
For pupillary distance measurement, the app uses Apple's FaceID depth-sensing technology (ARFaceAnchor) on your device. This depth data is used only in the moment to calculate your measurement and is never saved or transmitted anywhere.
Our lawful bases for collecting or using personal information to provide services and goods are:
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
We keep information for as long as you are a customer and for sufficient financial record keeping.
RevenueCat
This data processor does the following activities for us: Subscription and in-app purchase management
Google Analytics
This data processor does the following activities for us: Analytics on website and service usage
Google Gmail
This data processor sends emails.
Google Firebase and Firestore
This data processor stores user data and photos on our behalf. Firebase and Firestore are used as our backend database and storage infrastructure.
Google Gemini
This data processor analyzes facial selfie photos to generate eyewear style recommendations. Photos are sent to Gemini solely for this purpose and are not stored or retained by us after processing.
Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.
Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal data.
Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.