Privacy Policy

This privacy notice tells you what to expect us to do with your personal information.

Our contact details

Email

framestyler1@gmail.com

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

  • Names and contact details
  • Purchase or account history
  • Website user information (including user journeys and cookie tracking)

We collect or use the following information for the operation of customer accounts and guarantees:

  • Names and contact details
  • Purchase history
  • Marketing preferences

We collect or use the following information for service updates or marketing purposes:

  • Names and contact details
  • Purchase or viewing history
  • Website and app user journey information

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

  • Consent

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

  • Consent

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

  • Legitimate interest:
    • You have expressed an interest in FrameStyler.

Where we get personal information from

  • People directly

How long we keep information

We keep information for as long as you are a customer and for sufficient financial record keeping.

Who we share information with

Data processors

Stripe

This data processor does the following activities for us: Payment Processor

Google Analytics

This data processor does the following activities for us: Analytics on website and service usage

Google Gmail

This data processor sends emails.

Sharing information outside the UK

Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.

Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.